General Data Protection Regulation 2018
With effect from 25 May 2018 the new General Data Protection Regulation 2018 (GDPR) will replace the Data Protection Act 1998.
Paws Plus One is the Data Controller. For any privacy related questions please contact us at:
Email: [email protected] Our Website address is www.pawsplusone.co.uk
Please note that the transmission of data via the Internet is not absolutely secure. Although Paws Plus One will do its utmost to safeguard all personal data, it cannot guarantee the security of personal data, which you transmit at your own risk.
It is important to protect your own personal data and to safeguard the passwords you use.
HOW WE USE YOUR DATA.
We will collect personal information when you:
- Place an order on our website
- Return an item or make an exchange
- Contact us by email or through our website
- Subscribe to our e-mail Newsletter
- Enter a competition
- Participate in a marketing survey, promotion or event either online or offline
Your information will be used to allow us to:
- Process, ship and track your order
- Provide the services you request
- Contact you about the status of an order
- Send you a newsletter, if you specifically request it
- Improve our merchandise selection and customer service
If you contact us through the contact form on the website, we will use your information to process your request. Your details will be used for customer service use only and will not be retained.
In the event of you uploading images to the website, you should avoid loading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
You will only be sent newsletters if you consent by giving us your details, by which you are agreeing to receipt of a regular newsletter by email. If you change your mind, you can email us at [email protected] and ask to be removed from the mailing list.
From time to time we hold competitions shared on our website and Facebook. By entering these competitions and providing your personal information you are consenting to the sharing of this information in the event of becoming a winning entry.
PAYMENTS TO PAWS PLUS ONE
Cookies are text files that are stored by the browser on your computer or mobile. A cookie allows your preferences or actions on our website to be remembered on a subsequent visit and help to make our website work efficiently so your visit to our website is an easy to use experience. The cookies that we use will not harm your computer and are there primarily to resolve errors and keep the website running smoothly.
To use the shopping cart and check out you will need to have cookies enabled. If you wish to disable cookies you will still be able to browse the site but will not be able to check out if you wish to purchase.
The Paws Plus One team has access to your information to fulfil orders and process refunds and requests. Your personal information is kept securely and is never passed to a third party. We will never sell on or share an email address with a third party.
In exceptional circumstances it may be necessary for a contractor to work on behalf of Paws Plus One to carry out required updates or maintenance on our website. In this respect your consent will be sought prior to start of work and if necessary any personal data will be removed.
We have links from our website to Facebook, Twitter and Instagram. These sites operate independently of Paws Plus One and have their own privacy and security policies. We have no control over these sites and we therefore accept no responsibility for the privacy practices of these websites.
To prevent loss, unauthorised access, use or disclosure and to ensure the appropriate use of your information, we take reasonable and appropriate administrative procedures to safeguard the information we collect and process.
We reserve the right to disclose your personal data to appropriate third parties if we are required to do so by law or if we believe that such action is necessary:
- To comply with a legal process such as a search warrant or court order
- To investigate reports of fraud or of users sending material using a false e-mail address or users sending harassing, threatening, or abusive message
- To protect against misuse or unauthorised use of our website
USE OF WEBSITE BY MINORS
A minor under the age of 16 is not eligible to use our services and we do not knowingly collect personal data from minors. We therefore ask that anyone under the age of 16 should refrain from providing any personal data and use of this website.
From time to time we may update this policy. Any change or modification will take immediate effect upon posting on the website, so please take a few minutes to check it regularly. Any major change will be posted on the website, our Facebook page and Twitter so you are always aware of updates.
You have the right to ask us for a copy of any personal data that you have provided to us and how we store or use that information. In addition you have the right to withdraw any consent previously given. To exercise your rights, or if you have any questions or concerns about how we use your data, please contact us by email. In certain cases, these rights may be restricted e.g. if any request would reveal personal data about another person or if we are asked to delete information which we are required to keep by law.
This policy was updated 25th May 2018