Delivery and returns information – Customer Support
We try to keep postage costs to a minimum and most orders will be posted by Royal Mail at a flat rate of £4 per order. Please allow up to 5 working days for delivery.
All orders over £50 will be eligible for free delivery (excluding large & heavy items)
Delivery to Highlands and Islands will be at a rate of £8 and larger items may take up to 3 days longer to arrive. If you have any queries, please get in touch at [email protected].
We will use a courier for larger packages and a signature will be required at time of delivery.
Returns and Exchanges
We hope you will love your Paws Plus One purchase, but if you are not entirely satisfied, please complete the returns slip and post back within 14 days unused and in the original packaging and we will arrange an exchange or refund. Please note that we do not refund postage costs for returned items, but your exchange will be sent back to you free of charge. If you need any help with this please email us at [email protected].